Detalle de la Oferta

Descripción de la Oferta

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Join the Front-line of AI and Machine Learning!

Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced ML applications.

We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions. In this role, As Team Manager, you will be responsible for :

- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities.
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity.
- Provide regular, formal & informal feedback to direct reports.
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.
- Communicate effectively in Spanish and English.

If you're ready to make a significant impact in the world of AI and lead a team on the front-line of speech and language technology, we want to hear from you. Join us in shaping the future of artificial intelligence!

BASIC QUALIFICATIONS

- Bachelor Degree or advanced college education or experience in a Leadership or related position with management.
- 2+ years of demonstrated people management/ leadership role with 15-20 direct reports.
- Proficiency verbal and written communication skills in Spanish and English.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Creative and analytical problem solver.
- Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
- Organizational skills with exceptional follow through and attention to detail.
- Demonstrated adaptability to a constant and fast paced environment.
- Remarkable analytical, problem solving, logical reasoning and people skills.
- Excellent communication, strong organizational skills and very detail-oriented
*Disposition to work on site as this role DOES NOT offers remote option.*

PREFERRED QUALIFICATIONS

- Experience with process improvement/quality control tools and methods
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Strong interest in hiring and developing people in their respective roles
- Leadership experience in coaching and performance management.
- Experience in managing process and operational escalations.
- Experience with aspects of speech and language technology.
- Fluency in Portuguese language is a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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