Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Corporate Accounts Payable (Corp AP) analyst plays an important role in the organization, by reviewing and resolving complex invoices and ticket inquiries for LATAM (Latin America) region, with highest level of controllership. This analyst performs support to internal stakeholders through SIM ticketing and external vendor through Payee Central, Email or phone call (when needed).

The analyst partners up with members of Corporate Accounts Payable team and teams in other regions to determine if current processes within LATAM FinCon Communication Team are aligned on highest standards in terms of SLA and quality.

The analyst seeks for opportunities to reduce sub-optimal processes and to implement scalable solutions with the highest controllership standards.

The analyst also delivers results on ad-hoc requests such as creations of reports, calls on specific situations, backup team members on multiple processes, among others.

Key job responsibilities
-The analyst is responsible to handle and resolve Payee Central cases, with the highest level of customer obsession and controllership.
-The analyst will constantly seeks
opportunities to improve operational metrics, ensuring the highest level of customer obsession and
controllership within the team. The metrics include but no limited to: Negative Response Rate(NRR) which is an OP2 goal with a target of 9%, Invoice Adoption with a target of 75% and Trouble Tickets with a target of 100% of TT's resolved in less than 30 days.
-The analyst will provide support to LATAM vendor through Payee Central cases, email or calls in order to resolve invoice and system inquiries with the highest level of bias for action and customer obsession.

BASIC QUALIFICATIONS

- Bachelor's degree in accounting and commerce (B. Com)
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in English
- Experience in finance operations/shared services, accounts payable, account receivable (collections) or general ledger

PREFERRED QUALIFICATIONS

- 1+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
- Speak, write, and read in Portuguese.

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Educación Superior