Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for high-judgment individuals to join the team as seasonal KYC Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Spanish, English, and Portuguese language skills to support our global operations teams.

Key job responsibilities
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Communicate via email with buyers, merchants, and other external and internal customers.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Be experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

BASIC QUALIFICATIONS

* 6+ months of customer service experience.
* Experience with Microsoft Office products and applications.
* Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* Excellent written and spoken Portuguese and English skills.

PREFERRED QUALIFICATIONS

* Experience in payments or e-commerce.
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
* Excellent problem-solving skills.
* Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
* Self-disciplined, diligent, proactive, and detail-oriented.
* Strong organizational skills.
* Effective prioritization of work time to ensure productivity, fulfill department standards for time spent, and individually prioritize multiple tasks of competing urgency.
* Ability to maintain high levels of confidentiality and data security standards.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Educación Superior