Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

***NOT A PEOPLE MANAGER, THIS IS AN INDIVIDUAL CONTRIBUTOR ROLE***

The Strategic Account Services (SAS) organization is seeking a Customer Success Manager for our Time Bound Account Management team (TBAM) to shape the future of the program. The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own the end-to-end seller outreach process (including emails and calls), and provide guidance on pillars such as pricing, promotion, availability, to help them maximize their sales on Amazon and optimize their costs.

The ideal candidate for this role should possess client and sales management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. This is not a people manager position but one where you will work with amazon sellers.

They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their assigned sellers. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon's emerging and leading brands, then we're interested in you.

Key job responsibilities
TBAM Customer Success Managers are responsible for driving seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Customer Success Manager include but are not limited to:

BUSINESS GROWTH
* Identify, action and/or provide advice on how to improve business input metrics based on specific pillars (pricing, promotion, selection, availability, among others), that drive growth and improve end customer experience. Identify what is hindering growth, deliver solutions, and scale benefits to assigned sellers.
* Analyze data and trends as part of the pre-engagement process to identify, educate and suggest actions to maximize potential for your assigned portfolio of sellers.
* Possess the ability to manage and deliver against challenging delivery goals. Able to assess and prioritize greatest value-add growth actions and deliver for sellers.
* Seller Relationship Management
* Build effective working relationships with your sellers; be a trusted advisor and a business advocate.

SELLER RELATIONSHIP MANAGEMENT
* Build effective working relationships with your sellers; be a trusted advisor and a business advocate.
* Own a designated pool of sellers, proactively reaching out to them via emails and calls on a regular basis in order to schedule a meeting to discuss growth opportunities.
* Deliver timely, accurate and professional operational support to all sellers in your portfolio within a specified SLA.
* Drive optimal program and Customer Success Manager satisfaction.
* Educate sellers on how to drive incremental growth on Amazon through education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.

BASIC QUALIFICATIONS

* Experience: 2+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, sales experience and growing customer relationships.
* Bachelor's degree or equivalent relevant experience.
* Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and u

Educación Superior