Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

This is a full time, permanent, non - remote position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon's fulfillment supply chain. DP&R's scope includes marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. The DP&R operations in Costa Rica, SJO Support Operations, works with Vendors and Carriers to reduce defects in Amazon's supply chain, and we help them comply with Amazon's policies and procedures. Our mission is to provide a world-class support experience for our Vendors and Carriers, while delivering a world class employee experience for our associates.
SJO Support Operations team is seeking a highly motivated manager in charge of L4 and L5 managers and their respective teams (15-20 specialist per team). This would consist of multiple teams of Support Ops Specialist who educate Vendors and Carriers to reduced supplier cause defects to improve their Efficient Receive (ER) and/or Pallet Receive (PR) rates. The team supports eight locales in total (US, CA, MX, DE, UK, FR, IT and ES).
In this role, you will own and have the unique opportunity to help define the road-maps, processes, and metrics to enable the Support Ops mission. You will work closely with program, analytics, engineering, and process improvement teams within DP&R.
You should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. You will be expected to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work.

Prior applying, please consider the following information about the role:

- Our only production schedule for this role is Monday to Friday from 6:00am to 3:00pm. Night and "graveyard" shifts are not available at this time.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Key job responsibilities
- Ability to understand DP&R vision and make independent decisions with sound judgment to manage their teams to attain that vision.
- Work closely with the global program owners to design and deploy business strategies.
- Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and Vendors/Carriers experience. The Support Operations Manager is able to dive deep on metrics and facilitate the solutions.
- Responsible for achieving and exceeding team's defined metrics through sustainable change or process improvement. She/he will be expected to participate in strategic planning and project road mapping activities of the team.
- Implement best-in-class processes and practices for maintaining and exceeding productivity, quality, service level agreements and defect reduction goals.
- Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
- Delivers high complexity projects on a timely manner and improve processes with significant business impacts and contributions to the operation through improvement to quality, productivity, or vendor and carrier experience.
- Work with software teams to articulate and prioritize feature needs for investigation tool sets.
- Provide leadership and administrative support to teams and manage them to minimize the impact of negative vendor and carrier experience by meeting/achieving targets, achieve process impro

Educación Superior