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IBM

Technical Support Professional STUDENT CONVERSION

IBM

  •  Expira 28/03/2025
  •  Costa Rica
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Detalle de la Oferta

Área de la Empresa Tecnologías de Información
Cargo Solicitado Otros empleos
Puestos Vacantes 1
Tipo de Contratación Tiempo completo
Nivel de Experiencia Sin experiencia
Salario máximo (USD)
Salario minimo (USD)
Vehículo Indiferente
País Costa Rica
Departamento Otro

Descripción de la Oferta

Introducción

A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Su función y responsabilidades

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Educación requerida

Diploma de secundaria / GED

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

Create up to up to 5 bullets max Software Development and Delivery: Knowledge in roles involving software development and delivery, demonstrating proficiency in delivering software solutions. Cloud/DevOps Engineering and Linux Administration: Knowledge in Cloud/DevOps engineering and/or Linux administration roles, showcasing expertise in cloud infrastructure and Linux systems. Public Cloud or Hybrid Cloud: Knowledge with at least one major public cloud provider or large-scale private/hybrid cloud environments using container orchestration technologies. Configuration Management Framework: Proficiency with a modern configuration management framework such as Puppet, Ansible, or Chef, demonstrating expertise in automating infrastructure management. Monitoring Frameworks: Production experience with one or more monitoring frameworks such as Nagios or Prometheus, indicating proficiency in monitoring and maintaining system health.

Experiencia técnica y profesional preferida

Create up to 3 bullets max (encouraging then to focus on required skills) Scripting Skills: Strong scripting skills in at least one language such as BASH, Python, or Ruby, showcasing the ability to automate tasks and streamline processes. Source Control Management: Experience with source control management systems such as Git or Subversion, demonstrating proficiency in version control and collaboration. Software Development Life Cycle: Understanding of the software deve

Educación Superior

Informática | Sistemas
Requerido
Universidad Completa | Graduado
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