Detalle de la Oferta

Descripción de la Oferta

Introducción

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Su función y responsabilidades

Hiring manager and Recruiter should collaborate to create the relevant verbiage.A HR Process Delivery Specialist agent is responsible for the timely and accurate processing of transactions, related to Front Office and Back Office tasks, inputs and/or processes needed to achieve contractual SLA/KPIs and client expectations.
They are also responsible to answer calls, chats, and tickets within the established contractual SLA/KPIs and client expectations.
They ensure the delivery of a high quality following the established standards, focused on customer service to external and internal clients. They are responsible for processing the work assignments for different regions. They ensure that practices and procedures are adopted and followed as necessary.
They must ensure to follow all process controls defined in each process. They assume additional responsibilities as assigned.

Educación requerida

Diploma de secundaria / GED

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

Has data processing skills including use of excel spreadsheets, reports, and databases.
- Has strong organizational, priorization and excellent time management skills.
- Has solid understanding of audits and business controls requirements.
- Focuses on individual/team/department and operational objectives developing professional
effectiveness and efficiency.
- Maximizes customer satisfaction for the countries supported.
- Has high level of Portuguese, both verbal and written.
- Comply and drive improvements, following quality assurance (QA) standards.

Experiencia técnica y profesional preferida

Has knowledge of HR delivery systems, such as ServiceNow, Workday, or any other ERP as client
required.
- Has excellent communication skills, both verbal and written.
- Has excellent interpersonal skills and the ability to build effective networks.
- Uses acquired experience/knowledge for relationship building and training.
- Ability to drive simple tasks/reports/transactions for resolution purposes.
- Proven ability to self-learn new processes.
- Recognizes job-related problems.
- Has high level English both verbal and written.

Acerca de la Unidad de Negocios

IBM Consulting es la unidad de negocio encargada de la consultoría y servicios profesionales globales de IBM, con capacidades líderes en el mercado en transformación empresarial y tecnológica. Con una gran experiencia en diversas industrias, ofreciendo servicios de estrategia, experiencia, tecnología y operaciones a muchas de las empresas más innovadoras y valiosas del mundo. IBMers en Cosnulting se enfocan en acelerar los negocios de nuestros clientes a través del poder de la colaboración. Creemos en el poder de la tecnología utilizada de manera responsable para ayudar a las personas, los socios y el planeta.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decision

Educación Superior