Detalle de la Oferta

Descripción de la Oferta

Introducción

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk

Su función y responsabilidades

As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our people, fostering a positive and inclusive work environment, and driving business results through effective management and leadership.

The 1st line manager will oversee a team of 25 - 30 executive assistants for North America and Costa Rica-based IBM executives. Providing coaching, guidance, and development opportunities to ensure individual and team success, fostering a culture of open communication, transparency, and accountability, encouraging feedback and continuous improvement. Conduct regular one-on-ones, team meetings, and performance reviews to ensure employee needs are met and goals are achieved, client facing skills, identify issues and implement actions to handle internal client escalation.

Develop and implement strategies to improve team performance, productivity, and employee engagement, Identify and address talent development needs, providing opportunities for growth and career advancement Collaborate with other leaders to align team goals with business objectives and drive organizational success.

This manager will be responsible for the Assistants who have a working schedule based on US EST, CST and PST time zones under following working hours 6am - 3pm, 7pm - 4pm or 9am - 6pm all of this schedules affected by daylight saving period. This schedule may change based on business needs.

Educación requerida

Licenciatura

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

- Advanced English skills.
- A minimum of 2 years of management experience.
- Organizational, decision-making skills.
- Strong analytical and problem-solving skills
- Detail Oriented.
- Experience managing client escalations
- Project Management skills
- Effective Communication.

Experiencia técnica y profesional preferida

- Experience with high-level executives.
- Intermediate Excel skills

Acerca de la Unidad de Negocios

IBM CHQ es la unidad de negocio encargada de una variedad de funciones como marketing, finanzas, asuntos legales, operaciones, recursos humanos y más, todos trabajando juntos para resolver algunos de los problemas más complejos del mundo, ayudar a nuestros clientes a alcanzar el éxito y crear entornos de trabajo colaborativos para los IBMers.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an o

Educación Superior