Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Portuguese & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
* Communicate via email with buyers, merchants, and other external and internal customers.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

BASIC QUALIFICATIONS

Fluent in Portuguese & English language
6+ months of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

Experience in payments or e-commerce. Experience in payments or e-commerce

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Educación Superior