Detalle de la Oferta

Descripción de la Oferta

Introducción

IBM Cloud Paid Support is a service offered by IBM Cloud that provides clients with access to advanced or premium support for their cloud solutions. The service aims to create a high-value client experience by including paid support in all IBM Cloud deals. Clients with paid support show greater satisfaction with their IBM Cloud experience, leading to higher cloud consumption.

As an IBM Cloud Paid Support Transaction pricer, you will be part of a small, efficient team that aims to enhance client experiences as well as drive programs to maximize revenue returns.

Su función y responsabilidades

IBM Cloud Paid Support Transaction pricing

- Support Geography Transaction pricers on special bids and provide pricing approval when the special bid exceeds the transaction pricer's delegation level

- Note, "supporting" a bid price is not the same as "approving" a bid price. SW Pricing 'approves' a bid when the price is within SW Unit pricing delegation.
- *Delegations are levels of discounting up to which various roles can approve a discount without a higher-level approver
- *Special bids are price requests from sales that are outside of their delegation and must be submitted for exception approval
- Brand pricing also responsible for reviewing/approving terms and conditions

- Factors in approving a bid include deal size, optimal pricing, Sales exec/OM support, profitability
- Distributed and FCT bids reviewed/approved via SQO, IBM Quoting, CPQ, or email,
- Understanding the profitability of Support via PTI calculations
- Maintain the checkfile so that any special delegations and royalties are captured and published (widely used file by geo pricing and sales)
- Knowledge of process and procedures related to credit, concessions, cancel/rebill
- Work with Paid Support OM and Sales to create pricing plays (pre-approved discounting offers)
- Key contact points: Geo Pricing, Sales, Dealmakers, OM, Accounting, Legal, Q2C
- Responsible for developing and curating knowledge, making it readily available for reuse by customers and internal users
- General knowledge and navigation of IMS, ServiceNow, CPQ, SAP CPQ, DSW, Cognos
- Ability to investigate accounts that are inaccurate in multiple systems
- Negotiate and compose pricing approvals via email for discount requests
- Provide Seller support in calls, emails, and bids
- Eagerness to hone current skillsets and develop new skills to grow the products

- Validate support entitlement is properly applied and terminated

- Ensure that usage is property being metered and support is properly being calculated for billing and burned down

- Check and fix entitlement issues across 4 disparate systems

- Educate sellers, CSM, and support staff on how support entitlement and billing work across different account types

- Educate sales on ordering constraints: minimum quantities/commits, auto-renewals, ramps, overages, true-ups, etc.

- Monitor and check invoicing and ensure proper revenue flow.

- Correlate and acquire usage data to allow variable list pricing charging for PayGo/SLIC accounts

- Evaluate ticket volumes, usage volumes, BOMs, etc. to understand how to price and discount (some of this is for existing accounts)

- Understand client business structure and needs to recommend the best account and billing type (e.g. enterprise, ESP, subscription, PayGo)

- Consulting and coordinating TAM delivery leadership in staffing and special TAM requirements (like language or country requirements)

- Capture and monitor support sales and renewal pipeline. We contact sellers for all Premium Accounts that are about to renew or expire that are not in the pipeline

- For Premium ESP deals, track remaining usage and ensure that true ups are correct and being properly billed

Educación requerida

Ninguno

Educación preferida

Ninguno

Experiencia profesional y técnica requerida

- Ability to investigate accounts that are inaccurate in multiple systems
- Negotiate

Educación Superior