Detalle de la Oferta

Descripción de la Oferta

Introducción

As a Technical Account Manager Advocate - your mission is to provide a premiere customer service and support experience by helping clients through critical situations. Minimize backlogged cases by proactively engaging stakeholders to suggest and discuss next actions. An Advocate should be highly motivated and organized, with strong analytical skills to spot detractor contributors during post-mortem deep dive case analysis.

Su función y responsabilidades

Schedule Tue-Sat 10am-7pm

Your Role and Responsibilities

- Deliver value associated with customer support and service experience for Premium accounts.
- Conduct regular deep-dive case analysis to root cause customer experience detractors and provide creative suggestions on how to improve the client premiere account experience.
- Collaborate with Technical Account Managers to drive down backlogged cases.
- Manage client expectations and communications during critical production impacting situations.
- If you have the enthusiasm and passion to work in a fast-paced environment that strives to provide customer service experience driven

Educación requerida

Ninguno

Educación preferida

Ninguno

Experiencia profesional y técnica requerida

Required Technical and Professional Expertise

- Overall, 3 to 5 yeares of industry experience
- Good basic knowledge of Cloud (IBM, AWS, Azure)
- Strong English written/ oral and soft skills.
- Strong to expert skills in data analysis.
- Team player with solid communication and presentation skills.

Experiencia técnica y profesional preferida

Preferred Technical and Professional Experience

- Self starter able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to breakdown complex information into simple solution requirements.
- Knowledge of enterprise IT organizational, business, and technical environments.
- General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications.
- Experience with ServiceNow is a plus.
- Skilled at working with large pivoted spreadsheets, trend analysis, and quickly detecting outlier issues from the dataset.

Acerca de la Unidad de Negocios

IBM Systems es la unidad de negocio encargada de ayudar a los líderes de TI a pensar de manera diferente acerca de su infraestructura. Los servidores y el almacenamiento de IBM ya no son inanimados: pueden comprender, razonar y aprender para que nuestros clientes puedan innovar y evitar problemas de TI. Nuestros sistemas impulsan las industrias más importantes del mundo y nuestros clientes son los arquitectos del futuro. Únase a nosotros para ayudar a construir nuestra cartera de tecnología de vanguardia diseñada para negocios cognitivos y optimizada para la computación en la nube.

SU VIDA @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and

Educación Superior