Detalle de la Oferta

Descripción de la Oferta

Introducción

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.
This position involves working with our customers, including some of the world's top network and security experts. The candidate must be able to assist with advanced hardware, operating systems, tuning, scalability/performance, network integration issues and security incident analysis. Our support group is involved in all aspects of customer interactions from pre-sales deployment design to upgrading and support of existing customers. Since our product line is the center for all network traffic analysis and device logging, we require individuals who wish to be challenged technically by integrating our products with all major networking brand names. This position involves not only the regular support role but also assisting and mentoring team members through day to day technical leadership.

Su función y responsabilidades

- Assist our customers in the deployment of Security Intelligence solutions (QRadar) by providing planning, implementation, configuration, and optimization services around the world.
- Provide technical support in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer
- Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams
- Work with customer account teams to ensure total customer satisfaction by representing our customers' needs and requirements to product management and engineering
- Build software tools and training materials to assist our customers in expanding their deployment and knowledge base
- Design comprehensive security solutions to address a wide range of complexities, scales, and integration requirements
- Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation
- Function as a key contributor to the knowledge management system technologies available to deliver state-of-the-art software.
- You'll be responsible for ensuring that company software components are expertly designed, tested, debugged, verified, and ready for integration into IBM's best-of-breed solutions that help organizations improve their business outcomes in the global marketplace.
- Generate technical value by taking part in the resolution of complex problems compared to peers being recognized as an Expert
- Demonstrate innovation by contributing to service, process, product or business innovation with potential positive outcomes.
- Mentor/Coach others and lead education activities related to technical expertise area elevating the organization knowledge.

Educación requerida

Diploma de secundaria / GED

Educación preferida

Licenciatura

Experiencia profesional y técnica requerida

- Customer support experience
- Excellent communication skills
- 6+ months of Linux or Unix Systems Administration
- Networking Experience
- SQL Experience
- English Fluent (verbal and written)

Experiencia técnica y profesional preferida

- Cybersecurity experience
- RHCSA certification
- Red Hat Open Shift experience

Acerca de la Unidad de Negocios

IBM Software es la unidad de negocio que infunsiona inteligencia en las operaciones comerciales, desde el aprendizaje automático hasta la IA generativa, para ayudar a que las organizaciones sean más receptivas, productivas y resilientes. IBM Software ayuda a los clientes a poner la IA en acción ahora para crear valor real con confianza, velocidad y confianza en el trabajo digital, la automatizaci

Educación Superior