Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Amazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Costa Rica, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.

Key job responsibilities
Strategic Leadership
- Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
- Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals

Operational Excellence
- Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
- Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
- Analyze key process indicators to identify optimization opportunities.
- Conduct Gemba Walks to generate improvement ideas.
Conduct prioritization sessions with stakeholders to align projects and priorities.

Project Management
- Guide projects to successful completion through the DMAIC methodology leading or mentorship.
- Track and deliver measurable business benefits
- Develop and execute site-wide communication strategies

Development & Culture
- Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
- Foster continuous improvement culture through coaching

Problem Solving
- Resolve systemic process barriers
- Design solutions for complex operational challenges
- Prioritize projects based on business impact

A day in the life
- Mentor Lean / six sigma Belt project and small improvement projects.
- Lead impactful belt projects.
- Deliver Lean / Six Sigma trainings.
- Identify new process improvement opportunities.
- Conduct Gemba Walks to identify process pain points and potential new projects.
- Connects with leaders to align priorities and to identify process improvement needs

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Six Sigma Black Belt Certification

PREFERRED QUALIFICATIONS

- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

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Educación Superior