Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing medical accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.

Key job responsibilities
- Perform medical documentation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
- Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.
- Coordinate the accommodation process and provide end-to-end case management
- Collaborate with Stakeholders to determine and finalize accommodation approval/denials
- Collaborate with leave of absence case managers
- Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
- Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
- Direct employees to the appropriate resource for answers
- Maintain a case load of up to 120 cases.
- Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
- Maintain system records to ensure accurate and timely information/documentation
- Provide education for employees, managers, HR and others in DLS
- Adhere to internal SLAs and quality standards
- Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Participate in other activities and projects within the DLS program
- Maintain regular, reliable and timely attendance
- Perform other duties as assigned

Key job responsibilities
- Perform medical documentation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
- Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.
- Coordinate the accommodation process and provide end-to-end case management
- Collaborate with Stakeholders to determine and finalize accommodation approval/denials
- Collaborate with leave of absence case managers
- Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
- Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
- Direct employees to the appropriate resource for answers
- Maintain a case load of up to 120 cases.
- Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
- Maintain system records to ensure accurate and timely information/documentation
- Provide education for employees, managers, HR and others in DLS
- Adhere to internal SLAs and quality standards
- Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Participate in other activities and projects within the DLS program
- Maintain regular, reliable and timely attendance
- Perform other duties as assigned

A day in the life
Case Management:
Review daily tasks and ensure completion per SLA - tasks include those for cases in which you are the owner, as well as coverage for peers out of the office
Review new accommodation requests from employees
Follow up on existing cases
Document case progress and updates
Update case management systems
Stakeholder Communication & Coordination Internal Stakeholders:
Employees requesting accommodation
HR Business P

Educación Superior