Detalle de la Oferta

Descripción de la Oferta

DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation of trust, the Marketplace Abuse team is tasked with identifying and preventing abuse.

The Discovery Abuse team is looking for a Program Manager to drive initiatives to closure while improving our processes. One of the key aspects of this role is to ensure both business initiatives and operational execution is met. This position requires excellent written communication skills, high attention to detail, and strong organizational and project management capabilities. The program manager will be expected to handle day-to-day issues (constantly thinking about how to invent and simplify to improve), but will also be expected to strategize on longer-term, program-wide initiatives.

Responsibilities
Project Management: Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. Lead efforts to identify new risks and build preventative tools and services.

Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.

Results & Accountability: Ensures that effective controls are developed and maintained across the organization. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure the completion within established timeframes. Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes.

Collaboration: Partners with (advises and supports) the product managers, site leaders, operation managers, business analysts and machine learning teams in identifying, defining and executing various process improvement projects

Communication: Drive weekly meetings to review metrics to identify root causes and create action plans to address. Hold team members accountable for progress on key program actions.

People management: Directly supervise a group ~7 Program Managers. Focused on developing a successful team by proactively removing bottlenecks, using high judgement to prioritize initiatives, and investing in coaching and career development.

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy and end to end delivery

PREFERRED QUALIFICATIONS

- Master's degree
- Experience with six sigma methodologies
- Experience in cost/benefit analysis of project proposals

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Educación Superior